Company
Growel Softech Ltd
Website
www.growelsoftech.com
Eligibility
Any Graduate/PG
Experience 0-2 Year
Experience 0-2 Year
Location
Mumbai
Growel Softech Ltd
Job Role: Service Desk L0
Job Summary :
We have the opening for the post of Service Desk for Mumbai Location :
We have the opening for the post of Service Desk for Mumbai Location :
CTC offered : 10000/- pm
Responsible for Service desk Delivery
Call logging / follow ups/ closures for various incidents
related to various applications and OS.
Call escalation for the issues which are not of user
end.
Support for various departments
Call logging / Assigning / Follow ups for Network,
Server, Applications, CRM, Outlook related issues.
EOD pending tickets reports.
Daily MIS report.
Weekly Tracker
Service desk mails handling.
Vendor coordination
Provide First Level Support over Message Delivery
System (Telephone, email)
Well verse with MS Office, Windows Operating System
etc
Answer staff questions in person and via phone on
all company supported applications.
Determine source of computer problems (hardware, software,
user access, etc.).
Advise staff on appropriate action.
Serve as liaison between staff and the technology
department to resolve issues.
Work one-on-one with staff on application projects.
Document resolutions for future reference.
Escalation of incidents as per Escalation Matrix.
Other duties as assigned
If interested request you to please send your
updated profile with following details:
Current CTC:
Expected CTC:
Notice Period:
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