Dell Recruiting Freshers and Experienced as Client Tech Support Associate

Company:         Dell

Website:          www.dell.com

Qualification:    Any Graduate




Experience:     Freshers/Experienced

Location:         Bangalore

Job Role:         Client Tech Supt Associate

Job Description :

--> Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems

--> Need to provide resolution for all the calls by researching and navigating through knowledge base allindiajobs.in

--> Identify and provide input on unique or recurring customer problems.

--> Deal with other departments – eg: Sales or customer service etc... to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations

--> Responsible for setting realistic customer expectations and meeting or exceeding these expectations

--> To verify and investigate into customer's complaints or issues and drive for resolution within specified time frames.

Candidate Profile:

--> Regular Education Pursuing candidates are not eligible

--> Undergraduates with 12 months of International BPO experience

--> Undergraduates with 18 months of Domestic BPO experience

--> Should be able to work under pressure with minimum supervision

--> Willing to work in shifts

--> Versant Cut off of 55%